The Virutubisho Return & Exchange Policy (the Policy) applies only to products purchased on the Virutubisho Online Shop with a receipt or invoice. It is incumbent upon Virutubisho Distributors and Customers to follow the Policy in letter and spirit. We stand behind the quality of Virutubisho products and guarantee your satisfaction. If for any reason you are dissatisfied with our product, you may apply for Return & Exchange within 7 days of purchase and receive a new product or a compensation coupon on the Virutubisho Online Shop.
What are the conditions for Return & Exchange?
We do not accept returns and exchanges for the conditions below:
- Products that have been used or intentionally damaged
- Products that are expired or discontinued
Please inspect the item carefully upon delivery and, if necessary, reject it on the spot.
Notes:
- The Product Return Policy does not apply to sales aids such as seckill products or gifts.
- Total returns cannot exceed the quantity appearing on the Order and Purchase Invoice.
- Any Return & Exchange may affect the bonus calculation correspondingly for Virutubisho Distributors only.
Requirements for a valid procedure:
- Proof of purchase – the payment receipt or invoice of the purchase
- Original packaging – the manufacturer packaging
- Any free promotional items – gifts or accessories delivered with the purchased item
- Valid return reason – please refer to the section below for details
With the requirements above, you may apply for the Return & Exchange by emailing support@virutubisho.com or messaging us through our official account @Virutubisho on Facebook, Twitter, or Instagram. After confirmation, we will schedule a product exchange or provide a compensation coupon of equal value on the Virutubisho Online Shop
